Ladbrokes Casino Responsible Gambling
Gambling with Ladbrokes Casino should always be viewed as entertainment, not as a way to make money or solve financial difficulties. Casino games involve risk, and there is no guaranteed outcome or reliable strategy that can ensure a profit.
Responsible gambling means making informed choices, keeping play within personal limits and recognising when additional support may be appropriate. This page explains the measures available to help customers maintain control and the sources of assistance available if gambling becomes difficult to manage.
Our Commitment to Responsible Gambling
Ladbrokes Casino is committed to providing a safer gambling environment and to treating customers fairly and responsibly. We encourage every player to consider their personal circumstances before gambling, set clear boundaries and use the controls provided on the website.
Responsible gambling is a shared responsibility. Our tools are designed to support informed decision-making, but they cannot replace personal judgement or professional advice. Customers should only gamble with money they can afford to lose and should never chase losses, borrow money to play or view gambling as an alternative source of income.
If your circumstances change, or if gambling begins to affect your finances, relationships, work or wellbeing, take action promptly. Reducing or stopping play is a positive step, and independent support is available.
Recognising Problem Gambling
Problem gambling can develop gradually, and it may not always be obvious at first. Paying attention to changes in your behaviour can help you act before difficulties become more serious. Possible warning signs include:
- Spending more time or money gambling than you originally intended.
- Trying to recover losses by placing larger or more frequent bets.
- Feeling restless, irritable or anxious when you cannot gamble.
- Hiding gambling activity or being secretive about deposits and losses.
- Borrowing money, selling possessions or neglecting essential expenses to continue playing.
- Gambling to escape stress, low mood, loneliness or other personal problems.
- Experiencing conflict with family, friends or colleagues because of gambling.
- Finding that gambling affects sleep, concentration, work or everyday responsibilities.
One warning sign does not automatically mean that a person has a gambling disorder. However, repeated concerns should not be ignored. Consider using the available controls, taking a break and speaking with a qualified support organisation.
Self-Assessment and Limits
Before playing, consider whether gambling fits comfortably within your budget and lifestyle. Reviewing your behaviour regularly can help you identify patterns and decide whether your limits remain appropriate. The following measures can help you stay in control:
- Deposit limits - Set a maximum amount that can be deposited over a selected period, such as daily, weekly or monthly. Choose an amount that leaves essential household costs and other commitments unaffected.
- Loss limits - Set a personal maximum loss for a defined period. A loss limit should be based on what you can genuinely afford, not on an amount intended to recover previous losses.
- Reality checks - Use reminders to monitor how long you have been playing and to review your activity. A prompt to pause can help you make a considered decision about whether to continue.
- Cooling-off periods - Take a temporary break from gambling when you need time away from the website. A cooling-off period can be useful after an intense session or when you feel that play is becoming difficult to manage.
- Self-exclusion - Request a longer-term block from gambling if you believe you should stop. Self-exclusion should be treated as a serious commitment and combined with independent support where appropriate.
Limits should be set before gambling, rather than increased during a session. If you regularly reach a limit and want to raise it, take that as an opportunity to review your gambling and consider whether a break or additional support would be helpful.
Responsible Gaming Tools
Ladbrokes Casino provides website features intended to help customers monitor and manage their gambling. The exact availability or operation of a feature may depend on the account, product and current website configuration. Available responsible gambling tools may include:
- Deposit controls that allow you to choose a maximum deposit amount for a specified period.
- Loss and spending controls to help you manage the amount used for gambling.
- Session or reality-check reminders that draw attention to the time spent playing.
- Account activity information, which can assist with reviewing deposits, withdrawals, play and overall gambling behaviour.
- Cooling-off options for customers who want to take a temporary break without making a permanent decision.
- Self-exclusion facilities for customers who want to prevent access to gambling for a longer period.
- Access to responsible gambling information and guidance so that you can make informed choices.
Use these tools before starting a session and review them whenever your financial or personal circumstances change. If you have difficulty applying a control or believe that you need to stop completely, contact customer support and seek independent assistance.
Support and Assistance
If gambling is becoming difficult to control, seek professional help as soon as possible. Speaking to a trained adviser can provide confidential guidance, practical strategies and support tailored to your situation. You can contact Ladbrokes Casino customer support at [email protected] for assistance with account-based responsible gambling options.
The following organisations are independent external support services. They are not partners of Ladbrokes Casino and are not operated by Ladbrokes Casino:
- GamCare provides information, advice and support for people affected by gambling.
- BeGambleAware offers information and guidance about gambling risks and getting help.
- GAMSTOP provides a self-exclusion service for eligible online gambling accounts.
The National Gambling Helpline can also provide free, confidential support to anyone affected by gambling. It is available 24 hours a day on 0808 8020 133. This includes people who gamble and family members, friends or other individuals concerned about someone else's gambling.
If gambling is causing immediate financial, emotional or personal danger, seek urgent help from an appropriate emergency or professional service. Do not continue gambling while waiting for a problem to resolve.
Underage Gambling
Only individuals aged +18 or older may use the Ladbrokes Casino website. Underage gambling is not permitted. Age and identity checks may be used to help protect the website from underage access and to support the lawful operation of customer accounts.
Adults must not allow children or other underage individuals to access their account, use their payment methods or play casino games. Keep account credentials, payment information and devices secure. If you believe an underage person has accessed an account, stop activity and contact customer support without delay.
Gambling is an adult activity and should never be presented to children as a game, source of income or harmless way to pass time. Parents and guardians should discuss the risks of gambling in an age-appropriate way and take reasonable steps to restrict access.
Parental Controls
Parents and guardians can use device, browser and network controls to reduce the risk of children reaching gambling websites. These measures may include password-protected device settings, content filters, application restrictions and monitoring of payment methods. Keep passwords private and avoid saving account details on shared devices.
Parental controls are helpful but are not a complete substitute for supervision. Children may use another device or access the internet through a different connection, so regular communication and awareness remain important. Adults should also avoid leaving an active casino account open when away from a device.
If you suspect that a child has used an account or gambling payment method, secure the account immediately and contact Ladbrokes Casino support for guidance. Do not allow the child to continue accessing the account while the matter is being reviewed.
Tips for Staying in Control
The following practical habits can help keep gambling within safe and manageable boundaries:
- Decide your budget and time limit before you begin, and do not exceed either one.
- Use money set aside for entertainment only, never rent, bills, food, savings or borrowed funds.
- Keep gambling separate from essential spending by using a clear personal budget.
- Take regular breaks and avoid playing when tired, upset, stressed or under the influence of alcohol or other substances.
- Do not chase losses or increase stakes to try to recover money that has already been lost.
- Never borrow money, sell possessions or use credit to fund gambling.
- Keep a record of deposits, withdrawals, wins and losses so that your activity remains visible.
- Do not treat gambling as a job, investment, savings plan or way to resolve financial problems.
- Talk to someone you trust if you are worried about your gambling or find it hard to stop.
- Use a cooling-off period or self-exclusion if ordinary limits are no longer enough.
Winning does not mean that a future outcome is more likely, and a losing session does not make a win due. Each game is separate, and results cannot be guaranteed or controlled by previous play.
Changes to This Policy
Ladbrokes Casino may update this responsible gambling policy when its services, tools or customer guidance change. Any revised version will be made available on the website, and customers should review the page periodically to remain familiar with the current information.
Changes to this policy do not remove the importance of seeking help when gambling causes concern. If you are unsure which control is suitable, need assistance using a responsible gambling feature or believe that you should stop gambling, take action promptly and contact an appropriate support service.
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